Shipping & Returns

Shipping Policy

Turnaround

 

When products are in stock, we will process and ship your order within 3-5 business days.

 

Carriers

 

We use the following carriers to deliver our orders:

 

USPS

UPS

FedEx

DHL

 

Order Tracking

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

 

If an item goes on backorder, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns, Refunds and Exchanges

How To Return An Item

 

Your item must be in its original unused condition to be returned. It must also be in the original packaging, wrapped the same way it arrived to avoid shipping damages. You must return the item within 30 days of your purchase.

 

Please email hello@simplipresscoffee.com to request a refund and we will assign you a tracking #.

 

 

<pstyle="color: #a9242a;">Restocking Fee

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

<pstyle="color: #a9242a;">Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@simplipresscoffee.com with your Order Number and the description of the damaged items you wish to exchange. We will send you a Return Authorization Number and instructions for how to proceed with your exchange.

 

We can only offer exchanges or refunds on items bought directly from simplipresscoffee.com. Please contact the store in which the products were originally purchased from for assistance with these other transactions.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. 

 

Please do wrap the product the same way it arrived to avoid shipping damages. Any shipping damages that occur from incorrectly packaging the product will be deducted from your refund.

 

Using a trackable shipping service or purchasing shipping insurance will help guarantee that we will receive your returned item.